Online Return Policy
Returns must be postmarked within 14 days of the original shipping date and should be shipped back to our Online department in a prepaid package. We will not accept CODs. All merchandise must be returned unworn, unwashed, in their original condition with the price tags intact along with the completed return/exchange form and the original invoice/receipt. When returning shoes, the return will be denied if the shoe box has been used as the shipping box. Refunds are processed within 14 days after we receive the return merchandise and will be given in the original form of payment for returns, excluding the original shipping costs. You will receive a confirmation by email once your refunds is processed. You will be refunded for your purchase in the original form of payment.
Full price merchandise purchased between November 29th and December 24th, 2013 that have surpassed the original 14 day return window are permitted to be returned until January 10, 2014. Sale merchandise is final sale.
PLEASE NOTE: Sale merchandise, underwear, swimwear, food, beauty/apothecary products, music, video, and books are Final Sale and not eligible for return or exchange. Due to the costly nature of shipping, International orders are not eligible for return. If you have any questions regarding your order, please contact our Customer Service Team prior to placing your order. We have the right to deny returns if the merchandise returned does not meet our return policy requirements. We recommend that you send the package back to us via traceable carrier and insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages. If you have any questions regarding returns, please email email@example.com or call us at 1-877-978-2526 Monday – Friday (except holidays) between 10AM – 6 PM EST. Please note our online return policy applies only to orders placed on our website. Items purchased on promotion will follow our normal return policy. Items purchased on markdown are considered FINAL SALE, not eligible for return or exchange.
Online Price Adjustment Policy
We are happy to refund you a price adjustment if your item was purchased at full price within 7 days of the markdown. Price adjustments do not apply to sale items that are marked down further. Purchases made in store do not qualify for price adjustments.
In-Store Return Policy
Returns/Exchanges of stevenalan.com orders are accepted within 14 days of original purchase date. All returns are credited back to your original credit card. Unfortunately, we are not able to accept returns of purchases made with Paypal. Exchanges are available for any other item of equal or greater value. All sale items are Final Sale and not eligible for return or exchange.
How do I return an item?
To return an item, fill out the return/exchange form that comes with your order. Ship your package back to our Online department with this form as well as your original invoice/receipt.
Your package should be shipped in a prepaid package to:
Steven Alan Online
ATTN: ONLINE RETURNS
103 Franklin St.
New York, NY 10013
I lost the paperwork that came with my order, how do I return?
If you don't have the paperwork needed to return your item, please email our Customer Service department at firstname.lastname@example.org and provide the full name of the person who placed the order so that we can provide you with your original invoice for your return.
My return was processed but I wasn't refunded for my shipping charges
For return orders, shipping charges are not refunded unless the original item shipped was damaged or the item shipped was incorrect.
I don't see my refund, how do I know it was received/processed?
Refunds are processed within 14 days after we receive the return merchandise. Once your return is processed, you will receive an email notification. In the unlikely event that you have not received this email within 14 days of our receiving the return, please email our Customer Service team at email@example.com with your order number and we'll look into your return and get back to you asap.
I was refunded the wrong amount
If you are refunded an incorrect amount for your return, please email our Customer Service team at firstname.lastname@example.org with your order number so that we can further investigate.
I was expecting an exchange and haven't gotten it yet
We are not able to process exchanges as it creates over-selling on our website. Please return your item and place a new order on www.stevenalan.com
I was shipped the wrong item.
We are so sorry if a mistake was made in processing your order! Please email our Customer Service team at email@example.com with your order number and the item number of the merchandise that you received as well as the item that you were expecting. We'll send you a return shipping label. If we have the correct item in stock, we'll ship it to you once the incorrect item is received. If the item is no longer available, we'll credit your original form of payment.