International Ordering


Please Note: Steven Alan is currently unable to process orders with shipping addresses outside of the United States.

As of Monday October 17th, 2016 Steven Alan will be performing website upgrades to better serve our international customers. All international orders placed on or before this date should be fulfilled as expected.

We apologize for any inconvenience. Please email our Customer Care team or call 877.978.2526 with any questions. Check back soon for further updates as we anticipate international services to resume within a couple of weeks.

INTERNATIONAL SHIPPING: (Prior to October 17th, 2016)

For international orders shipping costs include all duties, taxes and brokerage fees so that there are no additional shipping fees upon delivery. Since shipping costs are calculated based on the contents of your order and the location to which the order is shipping, shipping charges can only be provided once you begin the checkout process.

International shipments are first delivered to our trusted freight forwarder in Kentucky for processing. Your shipment first arrives in Kentucky and your tracking information will indicate this as delivery address on your order. After 1-2 business days in Kentucky, your shipment will be on its way to you.

International deliveries will take an additional 5-9 business days (Monday-Friday, excluding holidays) once your order has shipped from our freight forwarder in Kentucky.

Shipments are subject to customs clearance procedures which can cause delays beyond original delivery estimates.

For your convenience, all shipping fees, duties and taxes and brokerage fees will be paid at the time you place your order. Additional funds are not required at time of delivery. Please contact Customer Care with any delivery issues. 

Shipping costs may include the following charges:

  • Freight - Transportation costs incurred by the Carrier
  • Fuel - Additional charge incurred by the Carrier to account for an increase in fuel charges (% of freight)
  • Insurance - Accounts for insuring the package
  • Duties - The amount charged by the country for an individual item
  • Taxes - The Value Added Tax (VAT) charged by the country
  • Brokerage - The amount charged by the Broker to clear customs
  • Disbursement - The amount the Carrier charges to disburse the costs to the country
  • Other Fee(s) - The transaction fee and any additional costs that may incur (i.e. rural area charges, extra fees for a particular country, etc.)

*Please Note: International Orders are FINAL SALE and may not be returned or exchanged via mail.

Duties And Taxes:

You will receive a price quote for shipping fees including duties and taxes during checkout. The price quote for duties and taxes is based upon the national laws of the country to which the order is shipping. All shipping fees, duties and taxes and brokerage fees will be paid at the time you place your order.

Duty and taxes are set by the destination country. The amount of applicable duty and taxes will vary by country and will be determined during Checkout.

In the event that the buyer refuses delivery of the shipment, the buyer is responsible for payment of all return duties and taxes; in this case, return shipping charges will be billed to the buyer's method of payment. Shipping fees are not refundable for undeliverable or refused shipments.