Ordering

ORDERING:

You may check the status of your order if you are a registered user by logging in to your account. You will need to provide the order number and zip code.

An order confirmation email will be sent once we have received your order.  You will receive a second email once your order has shipped which will include UPS tracking information.

Please note that it may take up to 48 hours after the package leaves our facility for tracking information to appear in the UPS system.

If you select 'signature required' at checkout, the order must be signed for at the time of delivery and cannot be left at the door.  Steven Alan requires a signature for all orders over $2,000.

 

PAYMENT:

Prices displayed on our site are quoted in USD and do not include taxes or shipping fees.  We accept the following payment methods:

  • American Express
  • MasterCard
  • Visa
  • PayPal

Your credit card will be authorized for the full amount of your purchase upon submission of your order.  Full payment will be captured prior to your order leaving our warehouse.

 

TAX:

Steven Alan charges state, local and county taxes for online purchases as required by law. Sales tax is calculated at the item level of your order based on your shipping address. 

 

CHANGING/CANCELING AN ORDER:

Once an order has been submitted, we are unable to modify or cancel.  If you have questions about an order, please contact our Customer Care team.

 

PROCESSING & SHIPPING:

Steven Alan processes and ships domestic online orders Monday- Friday (excluding Federal Holidays).  Shipments are sent via UPS.

Ordering & Processing Time:

Standard Ground orders placed Monday-Friday before  2pm EST will ship 24-48 hours from the time order is placed, pending availability and credit card authorization.

Expedited Orders placed Monday-Friday before 3pm EST will be processed and shipped that day (excluding holidays) pending credit card authorization.

Expedited Orders placed Monday- Friday after 3pm EST, Saturday-Sunday will be processed and shipped the following day.

Please note, all processing times are subject to change and/or delay due to credit card authorization and item availability. If you select 'signature required' at checkout the order must be signed for at the time of delivery and cannot be left at the front door.

Domestic Shipping Methods & Costs:

Ground - $9.00

Delivery occurs in 7 to 10 business days after processing.

2 Day- $25.00

Delivery is guaranteed in 2 business days after processing.

Next Day - $40.00

Delivery is guaranteed the next business day after processing.