privacy policy & terms

terms of use

Welcome to the Steven Alan Website ("Site"). Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement"). We have created this Privacy Policy to inform you what information we collect on the Website, how we use your information, and the choices you have about the way your information is collected and used. Please read this Privacy Policy carefully. Your use of the Website indicates that you have read and accepted our privacy practices, as outlined in this Privacy Policy. Please be advised that the practices described in this Privacy Policy apply to information gathered by us or our subsidiaries, affiliates or agents: (i) through this Website, (ii) where applicable, through our Customer Service Department in connection with this Website, (iii) through information provided to us in our free-standing retail stores, and (iv) through information provided to us in conjunction with marketing promotions and sweepstakes.

general

We may from time to time change the terms that govern your use of our Site. Your use of our Site following any constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.

site content

The contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Steven Alan on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Steven Alan property.

privacy

Steven Alan takes your privacy seriously.

  • Steven Alan will not sell, trade, or rent your information to anyone.
  • Steven Alan Online collects personal information when you shop and register with us. This information will be used to inform you of new products, sample sales, or updates on our site.
  • When you place an order at Steven Alan Online, we ask for your name, email address, phone number, billing address, shipping address, and credit card number. We use this information to fulfill our order and to communicate with you about it.
  • Steven Alan uses your information for three general purposes: to fulfill the orders and request for certain products and services you placed with us, to contact you about specials and new products and to understand the shopping habits of our customers to better serve them in the future.
  • Any materials sent to www.stevenalan.com will be considered confidential and will become the property of Steven Alan.
  • Steven Alan will send personally identifiable information about you to other companies or people when: We have your consent to share the information; We need to send the information to companies who work on behalf of Steven Alan to provide a product or service to you; (eg. Giving the shipping company your address for shipping a merchandise to you)
  • We DO NOT RELEASE any information about you to other companies. To have your name removed from this list, please send email to remove@stevenalan.com. Please provide us with the exact email address you used to register or to order with us and we will make sure your name and address is removed from the list.
  • When you visit StevenAlan.com, we do not collect your name, email or any other personal information until you register or place and order with us.
  • After you place an order at Steven Alan Online, we use your information to process your order. You will receive an email confirmation with UPS tracking number in it. Occasionally, we may need to contact you by postal mail or email if we have other questions regarding your order.
  • • Use of Cookies: Also, like many Websites, we use "cookies." Cookies are pieces of information that a website either transfers to your computer's hard drive or stores temporarily in your computer's memory for record-keeping purposes. We may use cookies for a number of purposes. For example, cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Website without checking out. When you log in at this Website with your username and password, we will assign you a secure session ID. The server then passes your information to you through this secure session ID. Also, we will use cookies to monitor and maintain information about your use of this Website. Cookies are also used to track the identity of the Website you visited immediately prior to visiting this Website; otherwise, we do not track information about your use of other Websites. Most browsers accept cookies automatically. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, we recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on this Website. If you decline to accept cookies, you may not be able to take advantage of or participate in certain features of this Website.

security

We would like you to have a enjoyable and secure shopping experience at Steven Alan Online; therefore, protecting your credit card information is important to us. We use the 128-bit Secure Socket Layer (SSL) protocol to protect the security of your online order information as it is transmitted to our server. SSL technology encrypts your information to protect it from being deciphered by anyone other than Steven Alan.

To double-check for security, you can tell that the “http” in the web address will be replaced by “https”. Secure pages slow down websites so you will only see this on our checkout pages.

transactions

We reserve the right to request further identification for credit card processing on any order you place with us. We may, in our sole discretion, refuse any order placed with us. These restrictions may include orders placed by or under the same user account, credit card, and/or orders that use the same address information. In the event we make a change to or cancel an order, we will attempt to notify you via email/address/phone number provided when the order was placed.

shipping

  • All orders are shipped by UPS on business days (Monday to Friday) excluding holidays.
  • Orders placed before 1 PM EST on business days will begin processing that day, orders placed after 1 PM EST will begin processing the following business day. Ground orders will be shipped within 48 hours of processing.
  • For overnight service, orders must be submited Monday-Friday by 11AM EST. Overnight orders places on Thursday after 11AM through Friday 11AM EST will arrive on Monday.
  • Overnight delivery orders placed on Friday after 11AM EST and over the weekend will arrive on Tuesday. Note: During our online sample, overnight shipping starts from the date the order is fully processed, which is within 48 hours of placing the order during high traffic times.
  • If you choose to ship your orders to multiple locations, there will be additional charges for each destination.
  • We are unable to ship to PO Box and military addresses.
  • You hereby authorize Pitney Bowes Inc. to act as your agent and transact business with foreign revenue authorities to clear your merchandise, account for duties and taxes on your behalf, return your merchandise and prepare and submit refund claims on your behalf for any merchandise that you return. You understand that foreign revenue authorities will send any refund of duties and taxes that were paid on the returned merchandise to directly to Pitney Bowes Inc. and you will obtain any refund, as applicable, directly from Steven Alan. In this connection, you also authorize the customs broker to endorse any refund check issued by said foreign revenue authorities in your name, so that Pitney Bowes Inc. can be reimbursed.

You can select to send a package to:

  1. Billing Address- the same address as your billing address for your credit card
  2. Shipping Address- an alternate address for you

PLEASE CONTACT CUSTOMER SERVICE WITH ANY QUESTIONS REGARDING OUR PRIVACY & POLICY TERMS: 1-877-978-2526

Sign Up

BE THE FIRST TO HEAR ABOUT NEW ARRIVALS, COLLABORATIONS, SALE EVENTS AND EXCLUSIVE OFFERS. SIGN UP AND RECEIVE 15% OFF YOUR NEXT ORDER

Please enter a valid zip / postal code.