Return Policy: Online Orders

WEB RETURN POLICY:

Returns are accepted for eligible items within 30 days of order date. Items must be returned in their original condition, unworn, unaltered, with all tags attached. Footwear must include the original shoe box in its original condition without postal labels.

Sale items, swimwear, intimates, beauty, books, and home products are all FINAL SALE and cannot be returned or exchanged.

Items received as a gift must be accompanied by an Order Receipt and are eligible for exchange or store credit only. Refund to original form of payment is only an option for original customer with credit card used for purchase.

Steven Alan reserves the right to deny refund if the merchandise does not meet the return policy requirements. Items shipped back to Steven Alan that are not eligible for return will be refused and returned to sender. Return eligibility is at the discretion of the Store/Customer Service Management Team. Shipping charges are non-refundable.

Please note: International orders are not eligible for return.

Extended Holiday Return Policy: Eligible purchases made between November 25 – December 24, 2016 that have surpassed the original 30 day return window can be returned or exchanged through January 8, 2017.

Exchanges:

Steven Alan is unable to offer online exchanges by mail. Instead we recommend placing a new order for the desired items, and returning eligible items for a refund. You may also exchange eligible items at one of our retail stores.

Promotions:

Full price items purchased with a promotional discount online that fall within our standard policies and requirements are eligible for return or exchange unless otherwise stated in the specific promotion policy at the time of purchase. Sale items are always final sale. To view recent promotion details, visit our promotions page.

 

RETURN WEB ORDERS BY MAIL:

  • Complete the form on the back of the Order Receipt enclosed with your order, including your order number.
  • Securely pack and seal return merchandise along with your completed form.
  • Returns must be shipped prepaid with the carrier of your choice. Be sure to keep a record of your tracking number for your reference.
  • Send returns to:

STEVEN ALAN 

ATTN: WEB RETURNS

6 HARRISON ST., 5TH FLOOR

NEW YORK, NY 10013

  • Provided the return is eligible, refund will be processed within seven (7) business days of receipt to the original form of payment. Please note, depending on the credit card company/issuing bank, it may take up to 30 days for the refund to appear on your statement.

 

RETURN / EXCHANGE WEB ORDERS TO A STEVEN ALAN STORE:

  • Eligible online purchases may be returned or exchanged in any of our retail stores within 30 days of purchase. Requests for refund or exchange must be accompanied by the original Order Receipt.
  • Refunds will be made in the form of the original payment.
  • If you purchased with a credit card, please bring the card you used to place your order.
  • Items received as a gift must be accompanied by an Order Receipt and are eligible for exchange or store credit only. Refund to original form of payment is only an option for original customer with credit card used for purchase.
  • If you purchased with PayPal, only exchange for item(s) of equal or greater value is available at our retail stores. To receive a full refund for PayPal orders, please return by mail.
  • For a full list of Steven Alan store locations and hours, please visit our Store Locator page.

 

DAMAGED, DEFECTIVE, INCORRECT PRODUCT:

If you received a damaged or defective product, or, the item that you received was not what you ordered, please contact Customer Care immediately at 877.978.2526 or email orders@stevenalan.com and have your order number ready. Please note that order issues must be handled by the online customer service team and cannot be handled in our retail stores.

 

WEB PRICE ADJUSTMENT POLICY:

Steven Alan will honor a one-time price adjustment on full-price merchandise within seven (7) days of purchase. Items not purchased at full price are ineligible for price adjustments.

 

STORE RETURN POLICY:

For purchases made in Steven Alan retail stores:

Full priced merchandise is eligible for EXCHANGE OR STORE CREDIT ONLY within 14 days of purchase.

Extended Holiday Return Policy: Eligible purchases made between November 25 – December 24, 2016 that have surpassed the original 14 day return window will be eligible for return or exchange through January 8, 2017.

Cash, mail check or credit card refunds are not available. Original receipt or gift receipt is required for all returns. Only merchandise that has not been worn, altered, or had tags removed will be accepted. Items purchased on sale, with a promotional discount, bathing suits, intimates and jewelry are final sale and not eligible for exchange or return. Return eligibility is at the discretion of the Store Management Team. Additional exclusions may apply.

Please note:
Store Credit will be issued on a Steven Alan physical Gift Card with no expiration. Gift Cards / Store Credit may only be used at Steven Alan retail stores and cannot be used toward online purchases. Gift Cards / Store Credit is are treated as cash and cannot be replaced. Steven Alan is not responsible for lost or stolen Gift Cards / Store Credits.

For a full list of Steven Alan store locations and hours, please visit our Store Locator page.

 

STORE PRICE ADJUSTMENT POLICY:

For purchases made in Steven Alan retail stores, one-time price adjustments will be honored on full-price merchandise within seven (7) days of purchase. Items not purchased at full price are ineligible for price adjustments. Original purchase receipt it required. Refund will be issued on the original form of payment.

 

 

For more information on Steven Alan's Store Return Policy, please contact Customer Care.