Site Help

Purchasing Information

Depending on availability, purchases may be made directly through stevenalan.com or through the assistance of our Customer Service manager. All aspects of your online ordering and/or purchase will be performed on behalf of STEVEN ALAN. Online purchases may be made by US residents as well as a number of international locations.

Product Availability

Steven Alan products available for purchase online are subject to availability. As necessary, we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offer or sales promotion. We will inform you if we are unable to fulfill your order.

Pre-Orders

We feature a pre-order option for select items from time-to-time. For these items, quantity is limited and we will honor 1 item per style per customer. As necessary, we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offer or sales promotion. We will inform you if we are unable to fulfill your order.

Pricing And Payment Options

While we try to ensure that all prices on our Site are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. Risk of loss or damage to products you order on this Site passes to you on delivery of the products, title passes once we have received payment in full for the products.

Prices displayed on the Steven Alan Site are quoted in US dollars. STEVEN ALAN.com accepts the following credit card payment options:

  • American Express
  • MasterCard
  • Visa

The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order.

Promotional Offers

From time to time, www.stevenalan.com offers promotional offers. As specified in the emails, these offers are not valid on past purchases and we are unable to do price adjustments on previous orders.

Charging Your Debit Card

The total dollar amount of your order will be authorized at the time your card is approved, which may have an effect on your account balance even though the actual payment (transfer of funds) will not occur until your order ships.

Tax

Steven Alan charges state, local and county taxes on online transactions as required by applicable laws. Please note that your onscreen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax in case of law change.

In accordance with individual state regulations, sales tax is automatically applied to your stevenalan.com order if your shipping address is in NY, CA, CT, GA IL, MA, OR, TX and Washington, DC.

Shipping And Delivery

Orders are processed pending item availability and credit card verification. Stevenalan.com will contact you via email if there are any issues with your order.

Orders placed Monday through Friday before 12pm will be processed and shipped that business day. Orders placed on Friday after 12PM EST or over the weekend will begin processing on the following Monday. Stevenalan.com does not process or ship orders on Saturday, Sunday or federal holidays.

For your protection, any order totaling $2000.00 or more requires a signature at the time of delivery. If your box arrives to you in damaged condition, please contact us at orders@stevenalan.com before opening the package.

Refusal Of Delivery

If you refuse delivery of any order placed on stevenalan.com the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.

US Shipping Methods & Fees

ground (delivered in 4-8 business days) - $9
3 day (3 business days) - $20
2nd day (2 business days)- $ 25
next business day - $40

International Shipping Methods & Fees

Our International rates include the costs for both the transportation fees AND import fees including customs, taxes, and duties. Customs costs vary widely from country to country. Total price of each item, weight of package, destination by country and/ or region, as well fabric content and manufacturing country are all factors in determining shipping charges, duties and taxes to get into the country. We reserve the right to change our costs at any time without warning.
You will have a chance to review these charges PRIOR to final checkout. Please note: We use Pitney Bowes to forward our International orders. The first tracking number you receive, will show the package leaving our NYC facility and arriving at Pitney Bowes in NJ. Your tracking number will be updated in your order history after the package leaves NJ for the final destination.

Transit times are dependent upon the international service selected. Estimated shipment times are as follows:


  • Canada: 5-7 Days for Express | 5-11 days for Standard
  • Europe, Latin America, and Mexico: 7-10 days for Standard
  • Asia: 7-10 days for Standard

Will I be charged for Customs & Import charges?
No. Our International Shipping charges include the cost of customs. If you are charged for any customs fees, please email our Customer Service team at orders@stevenalan.com with your order number and tracking number so that we can investigate your shipment with the UPS team.

Tracking

You will receive an order confirmation email after an order has been placed and you will receive a shipping confirmation email once your order has been shipped. Your shipping confirmation email will include the tracking number for your package. You can track your package using the tracking number provided in your shipping confirmation email. Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the shipment tracking system.

Returns & Exchanges

We want you to be completely satisfied with your stevenalan.com order, thus we will accept your return or exchange of product in original condition with all tags attached within 14 days of receipt of your order. Items marked 50% off or more are not returnable online or at our retail stores. Please note that shipping and handling charges are non-refundable. Upon receipt of returned goods, stevenalan.com reserves the right to deny refund if the merchandise does not meet the return policy requirements. Refunds will be made in the form of the original payment.

Stevenalan.com Return Instructions

To return an item purchased at stevenalan.com, simply follow the return instructions on the order invoice included with your package. Securely pack and seal the return merchandise and return the bottom portion of the invoice in an appropriate shipping box. Footwear must include the original shoe box in its original condition without postal labels.

Please note that original shipping and handling charges are non-refundable. For tracking your return, we recommend that you take note of the return tracking number the carrier that you choose. This will assist you with any issues with your return.

Once your return package has been received by stevenalan.com, your refund will be processed in the original form of payment within two to four weeks. You will be notified via email once the return transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.

In Store Returns & Exchanges

STEVENALAN.COM PURCHASES

We want you to be completely satisfied with your stevenalan.com order, thus we will accept your return or exchange of product in original condition with all tags attached within 14 days of receipt of your order. Items marked 50% off or more are not returnable online or at our retail stores. Your stevenalan.com receipt and original form of payment must accompany your return. Please note that returns of purchases made via PayPal are not accepted at our retail stores. Please mail these returns back to our warehouse. Shipping and handling charges are non-refundable.

Returning a Stevenalan.com Gift

Items purchased on stevenalan.com and received as a gift may be returned by mail when accompanied by a gift receipt within 14 days of purchase - a credit will be issued in the form of a Stevenalan.com gift card via mail. Please make sure to include your mailing address with your gift receipt when you ship your return.

Steven Alan Items Purchased at Other Locations

Steven Alan items purchased at Steven Alan retail stores or any other store selling Steven Alan merchandise may not be returned to stevenalan.com

Redeeming Coupon or Promotion Codes

To redeem coupon or promotion codes simply enter the code into the appropriate field during the billing section of the checkout process. Your order total will reflect any and all price changes.

Online Price Adjustment Policy

We are happy to refund you a price adjustment if your item was purchased at full price within 7 days of the markdown. Price adjustments do not apply to sale items that are marked down further. Purchases made in store do not qualify for price adjustments

Gift Cards

Steven Alan Gift Cards are not currently available online. They are available at all of our retail stores. Unfortunately, we cannot take Gift Cards as online payment methods at this time.

Order Status

You can check the status of your stevenalan.com order by logging into your account and visiting the Order History section of your account. You will receive an order confirmation email after an order has been placed and you will receive a shipping confirmation email once your order has been shipped. Your shipping confirmation email will include the tracking number for your package. Please note that it may take up to 48 hours after your package has left our warehouse for the tracking information to appear in the shipment tracking system.

Tracking Your Order

You will receive an order confirmation email after an order has been placed and you will receive a shipping confirmation email once your order has been shipped. Your shipping confirmation email will include the tracking number for your package. You can track your package using the tracking number provided in your shipping confirmation email. Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the shipment tracking system.

Emails about Your Order

We will communicate all information about your order via email. You will receive an order confirmation email once your order has been received. You will also receive a shipping confirmation email once your order has been shipped; this email will also include the tracking number for your package.

Changing or Cancelling Your Order

Once an order is placed on stevenalan.com we are unable to change or cancel the order. Due to the high volume of orders during our Sample Sales, we are not able to modify orders at all.

Opening an Account

Opening a stevenalan.com account is easy. Simply click Register, or when placing an order, you will also have the option to create an account with your email address and password.

Account Benefits

A stevenalan.com account offers you an easy and fast way to place orders. You can customize your account preferences and save your billing and shipping information for faster checkout. Your account also allows you access to your order history so you can track and check up on your most recent orders. Your account wishlist lets you customize and save your favorite, must-have items so that you can then email them to your friends. Your password assures that only you can have access to your account information.

News & Exclusive Offers

Sign up to receive email updates from stevenalan.com on special promotions, new product announcements, style ideas, and more.

Order History

Receive emails with important information regarding your stevenalan.com order and/or track your order by Signing In to your Account.

Save My Cart

When you are shopping on stevenalan.com and click Add to Cart, your selected item(s) will be saved in your cart for the next 48 hours or until they are purchased, whichever occurs first.

Managing Your Account

It's easy to change and update your account information online at any time; simply click Sign In to access your account. If you have forgotten your password, simply click Forgot Your Password? on the Sign In page. Please note that if you have just placed an order with stevenalan.com, it may take up to 24 hours for your order to appear in your Order History. If you can't find your order, please check back later.

Forgot Your Password

If you have forgotten your Stevenalan.com account password, please click Forgot Your Password? on the Sign In page.

Unsubscribe

To unsubscribe from Steven Alan email communications, please emailorders@stevenalan.com with the email address that you would like removed.

Item Availability

We make every effort to maintain sufficient stock of items on our website; however, we may run out of stock of popular items. We also work to ensure that when you place an order online, the item is also available at the time of shipping. In the rare case that an item is out of stock, we will notify you via e-mail and any changes to your order will be reflected in your order total.

Size Guides

WOMEN - view women’s size chart

Measuring Instructions for Women -
Before beginning, read the guidelines below and then compare your measurements to the charts above using a fabric tape measure.

  • Bust - wrap the tape measure around the fullest part of your bust, then drop your arms to your sides to measure.
  • Natural Waist - measure around your natural waistline, keeping the tape against your body.
  • Drop Waist - measure around and below your belly button 2 inches, keeping the tape against your body.
  • Hips - stand with your heels together, and measure around the fullest part of your hips.

MEN - view women’s size chart

Measuring Instructions for Men - Before beginning, read the guidelines below and then compare your measurements to the charts above using a fabric tape measure.

  • Chest - wrap the tape measure around the highest part of your chest and shoulder blades, then drop your arms to your sides to measure.
  • Sleeve - bend arm and place on hip. Measure along the arm from the center back of your neck to your wrist.
  • Waist - measure around your natural waistline, keeping the tape comfortably loose.
  • Inseam - measure along the inside of the leg just below the crotch to one inch below the ankle.

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