Full-price, unworn, unused merchandise with price tags attached may be returned with the Pack Slip within 21 days of original purchase for a full refund issued to the original form of payment.
Sale products, swimwear, intimates, undergarments, socks, food, beauty/apothecary and books are final sale and may not be returned or exchanged. Return eligibility is at the discretion of the Store/Customer Service Management Team.
International web orders are not eligible for return.
Items that are not eligible for return that are shipped back to our warehouse will be refused and returned to sender.
Exchanges cannot be processed for returns by mail. If you wish to make an exchange by mail, please contact Customer Care. You may also exchange your eligible web purchase in any of our stores.
Shipping fees cannot be refunded.
TO RETURN IN-STORE:
Online purchases may be returned or exchanged in any of our retail stores. Unfortunately, Steven Alan stores will not be able to offer a refund to PayPal. If the original order has PayPal as the payment method, only exchange for item(s) of equal or greater value is available. For a full list of Steven Alan store locations and hours, please visit our Store Locator page.
TO RETURN BY MAIL:
Complete the form on the back of the pack slip enclosed in your order. Please note ORDER NUMBER is required.
Pack and drop off your merchandise and keep tracking information until your return has been processed. Address for returns:
STEVEN ALAN ONLINE
ATTN: WEB RETURNS
67 34th STREET #3BE
BROOKLYN, NY 11232
Provided the return is eligible, refund will be processed within three (3) business days of receipt. Please note, depending on the credit card company/issuing bank, it may take up to 30 days for the refund to appear on your statement.
DAMAGED, DEFECTIVE, INCORRECT PRODUCT:
If you received a damaged or defective product, or, the item that you received was not what you ordered, please contact Customer Care immediately at 1.877.978.2526, email@example.com
Please have your order number ready to provide when prompted.
PRICE ADJUSTMENT POLICY:
For all purchases made online, requests for price adjustments will be honored if the merchandise was purchased at full price and marked down within seven (7) days of your purchase. Please contact Customer Care directly at 1.877.978.2526. They are available Monday- Friday 9:30am- 6:30pm ET. Please reference your order number and a Customer Care Associate will be able to facilitate processing your refund.
For all purchases made in-store, price adjustments will be honored in the store with receipt and original form of payment for items purchased at full price and marked down within seven (7) days of purchase. Refund will be issued on the original form of payment.