Return Policy: Online Orders

WEB RETURN POLICY:

Full-price, unworn, unused, unaltered merchandise purchased on StevenAlan.com with price tags attached may be returned with the Pack Slip within 21 days of original purchase for a full refund issued to the original form of payment.

Sale products, swimwear, intimates, undergarments, socks, food, beauty/apothecary and books are final sale and may not be returned or exchanged.  Return eligibility is at the discretion of the Store/Customer Service Management Team.

Please note:

  • International web orders are not eligible for return.
  • Items that are not eligible for return that are shipped back to our warehouse will be refused and returned to sender.
  • Exchanges cannot be processed for returns by mail.  If you wish to make an exchange by mail, please contact Customer Care.  You may also exchange your eligible web purchase in any of our stores.
  • Shipping fees cannot be refunded.

 

DAMAGED, DEFECTIVE, INCORRECT PRODUCT:

  1. If you received a damaged or defective product, or, the item that you received was not what you ordered, please contact Customer Care immediately at 1.877.978.2526, orders@stevenalan.com
  2. Please have your order number ready to provide when prompted.

 

TO RETURN WEB ORDERS BY MAIL:

  1. Complete the form on the back of the pack slip enclosed in your order.  Please note ORDER NUMBER is required.  
  2. Pack and drop off your merchandise and keep tracking information until your return has been processed.  Address for returns: 

STEVEN ALAN 

ATTN: WEB RETURNS

6 HARRISON ST., 5TH FLOOR

NEW YORK, NY 10013

  1. Provided the return is eligible, refund will be processed within three (3) business days of receipt.  Please note, depending on the credit card company/issuing bank, it may take up to 30 days for the refund to appear on your statement.

 

TO RETURN WEB ORDERS IN-STORE:

Online purchases may be returned or exchanged in any of our retail stores.  Unfortunately, Steven Alan stores will not be able to offer a refund to PayPal.  If the original order has PayPal as the payment method, only exchange for item(s) of equal or greater value is available.  For a full list of Steven Alan store locations and hours, please visit our Store Locator page.

 

PRICE ADJUSTMENT POLICY:

For all purchases made online, requests for price adjustments will be honored if the merchandise was purchased at full price and marked down within seven (7) days of your purchase.  Please contact Customer Care directly at 1.877.978.2526.  Customer Care associates are available Monday- Friday 9:30am- 6:30pm ET.  Please reference your order number and a Customer Care Associate will be able to facilitate processing your refund.

For all purchases made in-store, price adjustments will be honored in the store with receipt and original form of payment for items purchased at full price and marked down within seven (7) days of purchase.  Refund will be issued on the original form of payment.

 

STORE RETURN POLICY:

Effective January 18, 2016 for purchases made in Steven Alan retail stores:

Full priced merchandise is eligible for EXCHANGE OR STORE CREDIT ONLY within 14 days of purchase.  Cash, mail check or credit card refunds are not available. Original receipt or gift receipt is required for all returns.  Only merchandise that has not been worn, altered or had tags removed will be accepted for return.  Items purchased on sale, with a promotional discount, swimwear, intimates and jewelry are FINAL SALE and cannot be returned or exchanged.  Some additional exclusions may apply and return eligibility is at the discretion of the Store Management Team.

Please note:

  • Store Credit will be issued on a Steven Alan physical gift card.
  • Store Credit may only be used at Steven Alan retail stores.  For a full list of locations, please visit our Store Locator page.
  • Steven Alan is not responsible for lost or stolen Gift Cards/Store Credits.
  • Store Credit does not expire.

 

For more information on Steven Alan's Store Return Policy, please contact Customer Care.